Frequently Asked Questions
We get a lot of questions about our products, so we put together this FAQ that answers the most popular ones.
If you do have a question you didn't see answered feel free to raise it at info@magoware.tv
Consider Hottel.io as your plug-&-play PAY TV solution delivered on the cloud.
Hottel.io provides a robust & flexible PAY TV system to enable the TV Experience on your Hotel, Hospital, Residential service, Cruise ship, ISP, and more. We provide the right tools to start your PAY TV & respond faster for the Pay TV demand of the market. It helps to monetize, increase your income, create better tv experience for your end-users supporting multiple account types. You can connect with Hottel.io via API if you are technically inclined.
PAY TV is much more than providing content to your customers. To ensure your customers have a great TV experience, you need to provide them with a simple and easy to use PAY TV system. We offer you just that.
Building a PAY TV system on your own requires a lot of time, experience, effort and focus from management. Also purchasing Pay TV Solution on Premises would require Investment of a significant budget, experienced engineers for Network, streaming, maintenance, Billing, BI, etc, dedicated staff for every operation, 24/7 monitoring solutions. While using Hottel.io, you can least of all be at peace knowing that your entire customer TV Solution is handled by the experts in the most secure way, avoiding upfront costs and plenty of setups.
We also provide Pay TV Solution On premises for those who have all the above checked :)
You can sign up online to explore our service & applications right away. You will need "content" for Live TV and/or VOD so you can create packages/ combos to distribute and get paid. It takes a few hours to set up your account and start your business.
Hottel.io is hosted on data servers using Amazon & Google Web Services across multiple locations with full redundancy. We have taken several measures to ensure continued service across regions. Unless there is an outage across a large region & multiple providers/ data centers, the service will be accessible for users. We strive towards zero downtime, including deployments over weekends and our engineering team has extensive experience handling server scalability and you can rest assured of our ability to provide a highly available, secure and highly scalable service.
Yes, absolutely. Everything you do in the Hottel.io console and apps is on completely over HTTPS – your data is fully encrypted by an SSL connection and accessed over the internet.
Click on Signup Option.
Enter the required information, as explained below:
Name - Enter your company name.
Email Address - enter a valid email address, and make sure it doesn't exist and email already.
Password - enter a valid password and confirm it again.
Telephone Number - Enter the phone number.
Upon Signup submit, you will receive an invitation email with a link. Click the link and confirm a password for your account.
You will be redirected to the login page, and can login with the below credentials:
username: your email address
password: the password you set up on the previous step.
On successful login, you will be redirected to the dashboard view with a short tutorial on how to create content.
Yes, after you login as a Content Provider you can create property accounts with different types such as Resorts, Hotels, Residential service, Cruise ship, ISP, and more.
Hottel.io is a cloud SaaS service where you can register as a content provider and invite property types to create their personalized Tv screens, add your TV packages/content as per needs, List their services directly to the TV screen so the end-users can interact directly.
The great advantage of the Hottel.io solution is that it is compatible with different platform devices by adapting with all the hotel needs.
User-friendly and engaging applications for your guests supporting most popular operating systems and compatible with:Android STB, Android Smart TV, Smart TV Alliance, Amazon Fire TV, Samsung Smart TV, LG Smart TV and more.
Since the beginning the Hottel.io solution goal has been to adapt our applications with different platforms and devices. The hotel.io applications are supported on different devices such as Sony TVs, Philips, Panasonic, Sharp, Grundig, Toshiba, Haier, TCL, LG, Samsung TV, Android TV, amazon fireTV etc.
Yes! Since the PMS are important tools for a hotel to manage all the daily work, of course we support third party integration. Hotels today need multiple technology solutions to manage their property efficiently. That's the reason why the solution can be integrated & connected with thousands of applications through our APIs and Zapier APP.
In different management software user roles and permissions play a very important role in the system security area. Hence, lower-level employees are not allowed access to sensitive data if that data is not of any relevance in accordance with fulfilling their job responsibilities.
On the account details menu with one click you can access User & Roles to change / invite/ remove any users based on the company needs.
The analog channels can be implemented on the Hottel.io solution in devices that provide support for developers to do the implementation such as Samsung, Android, etc. Some specific devices do not support that.
Hottel.io is compatible with both models in the standard mode since we intend to avoid extra costs and make the whole process simpler. We are also a partner program with Pro Centric and or Samsung LYNK and we intend to support those modalities soon.
You can personalize the Applications Homepage on the console account. A real time preview will be displayed during the editing. Based on the property type created some elements are available or not. For example “hotel type” supports “Reception number”, “WiFi password”,” Weather info”, “date time”, “Hotel Logo”, “Background image” and a “video” while in residential mode you do not need a reception number or wifi password.
When editing a screen, you can assign the room guest’s name, and it will be shown on the room TV.
There are no limitations regarding the network type or infrastructure that each company may have and Hottel.io supports both unicast and multicast streams.
For the multicast transmission UDP stream format is supported. The HLS streams are supported for unicast.
The Hottel.io solution is organized into two different accounts, the Content Provider account and Property account.
On the Content Provider account the companies can manage and create their own content by adding Live TV channels and VODs streams, packages and more. Each Content Provider can create an unlimited number of “Properties” under their account. Each property can individually access their own account.
On the Property account the hotels can assign to each room content packages that are already created by the content provider.
Services menu on the application is one of the most monetizable features that Hottel.io provides. On the “Hotel type account”, can be listed an entire food menu, spa treatments, Conference Rooms, Taxi Service, Car rentals, Hotel amenities, city attractions and many other services be it provided by the hotel itself or provided by any third party you collaborate with such as taxi companies, car rentals, etc.
Yes, absolutely! Besides the fact that the user can create Epg, Live Tv channels and VODs manually, on the management portal we provide a specific module for importing data files. You can automatically create channels and VODs by importing CSV format files. Also for the Live Tv channels created you can import Epg XML files for multiple or single channels. Also the VODs can be imported directly from the TMDB just by writing the film title and adding it on the VODs list.
The price range varies according to each project but you can consider that the system can charge $1/month/screen. Really Effective huh 🙂
Definitely YES. hottel.io pay as you go business model, allows you to upgrade/ downgrade screen licensees based on your needs considering low & high season or any other business needs.

